Refund Policy

Returns

 

We offer a 14 Day Money Back Guarantee.

 

Buy and live with your chosen artwork for two weeks and if you are not entirely happy, return it to us in the same condition it arrived and you will be fully refunded for the artwork (excluding shipping costs).

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lewis@lewisdurrant.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at lewis@lewisdurrant.com

 

Shipping

 

To return your product, you should mail your item to: Flat 2, 7 Oak Hill Road, Surbiton, Surrey, UK

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

© 2019 by LEWIS DURRANT